Privacy Policy

01Who we are

This site is run by Lynam Up Media (“we,” “us”), a real estate photography, video, drone and floor plan business based in Anne Arundel County, Maryland. This policy covers realestate.lynamupmedia.com and the shoots we book through it.

02Information we collect

When you send a booking request, we collect:

• Your contact details: name, email, phone, your role (for example, listing agent or homeowner) and brokerage.
• Property details: address, property type, approximate size, occupancy, and how we’ll get in.
• Access notes you choose to share, such as lockbox location, gate codes, pets or parking.
• Your chosen package, add-ons, dates, arrival window and any notes.

If you pay a deposit or invoice, payment is handled by our payment processor (Stripe). We never see or store your full card number.

Our hosting provider automatically processes basic technical data (like IP address and browser type) to deliver and secure the site. We do not use advertising cookies, tracking pixels or third-party analytics. The booking form saves your unfinished draft in your own browser so you don’t lose your progress; it’s cleared when you send the request, and you can clear it anytime by clearing your browser data.

03How we use it

• To review and confirm your booking, schedule your shoot and check travel distance.
• To access and photograph the property as you’ve directed.
• To deliver your photos, video and floor plans, and to send deposit links and invoices.
• To contact you about your shoot.
• To keep the site secure and prevent spam or fraudulent bookings.
• To meet legal, tax and accounting obligations.

We do not sell your personal information or share it with anyone for their own marketing.

04Property access information

Lockbox codes, gate codes and similar access notes are used only for your shoot and are never shared outside our team. For your security, we recommend changing any code after the shoot.

05Who we share it with

We share information only as needed to run the business:

• Website hosting (Vercel).
• Email and calendar (Google Workspace), where your booking request is delivered.
• Payment processing (Stripe).
• The U.S. Census Bureau’s public geocoding service, which receives the property address to calculate travel distance.
• Trusted contractors working on your shoot or edit (for example, a licensed drone pilot or editor), under confidentiality obligations.

We may also disclose information if required by law, or to protect our rights, our clients or the public.

06Photos of your property

Images we create are delivered to you for marketing the listing. When we show our work in our portfolio or on social media, we never publish the property address, and we remove house numbers, street signs and address title cards where practical. If you’d like a particular property left out of our portfolio, just ask.

07How long we keep it

Booking requests we don’t move forward with are deleted within 12 months. Records of completed shoots and invoices are kept as long as needed for your support and our tax and legal obligations (generally up to 7 years). Access notes aren’t needed after the shoot, and we’ll delete them on request.

08Security

We protect your information with encrypted connections (HTTPS), access controls and reputable providers, and we never display a property’s exact location or our own home base publicly. No system is 100% secure, but we take reasonable steps and will notify you as required by law if a breach affects your information.

09Your choices and rights

You can ask to see, correct or delete the personal information we hold about you by emailing us. Depending on where you live, you may have additional rights under state privacy laws, and we’ll honor valid requests as required.

10Children

Our services are for adults and businesses. We do not knowingly collect information from children under 13.

11Changes to this policy

We may update this policy from time to time. The “Last updated” date shows when it last changed.